http://dspace.cas.upm.edu.ph:8080/xmlui/handle/123456789/265 Bachelor thesis of BA Organizational Communication students 2026-03-12T17:02:29Z http://dspace.cas.upm.edu.ph:8080/xmlui/handle/123456789/3571 A Study on the Factors that Influence Work Motivation at National Commission on Indigenous People – Dona Remedios Trinidad Service Center Cabaron, Elane P. Most of the studies on job motivation have been conducted in private industrial organization, thereby neglecting the public sector in the mainstream research. In the attempt to reconcile such imbalance, the researcher examines the factors that influence work motivation at the national Commission on Indigenous People—Dona Remedios Trintdad Service Center an independent government agency under the office of the president. Given a different job context, this study primarily aims to understand more of What is considered an abstract and complex category but a powerful source of organizational energy, motivation. The main problem: What are the factors that influence the work motivation of the NCIP—Dona Remedios Trinidad Service Center?, aims to determine the perception of the NCIP on the various job factors (company policy and administration. supervision. salary. interpersonal relationships, working conditions, promotions, status, job security, achievement. recognition. work itself. responsibility and growth) and which of these they consider as their motivators. Furthermore. it also aims to resolve how the identified work motivators may influence their job satisfaction and performance. The framework used in this study is based on Herzberg’s Two Factor Theory. Its main assumption states that /hygiene or environmental job factors (company policy and administration, supervision, interpersonal relationships. work conditions. promotions. status and job security) can ameliorate or cause dissatisfaction and do not actually motivate employees. [tis the motivators or the intrinsic job factors that satisfy and drives a worker to exert effort at tasks that contribute to the organization. In resolving the main problem of this study, the researcher conducted library research. interview schedules and non-participant observation. as constituents of a qualitative study. After tabulating the data and accomplishing the subsequent illustrative method of analysis. the researcher discovers some significant findings: 1.) Of the enumerated job factors. work itself. responsibility. job security. family and salary are regarded by the NCIP—DRT employees as their primary motivators: 2.) Despite dissatisfaction of employees with the environmental job factors. low job turnover and fulfillment of short term organizational goals are evidences of their good performance: 3.) As workers have more experience in the work setting, they become more realistic about the types of fulfillment they can expect from work: 4.) Attachment to the Dumagats is also a strong motivator since majority of the NCIP have been in such nature of work for more than sic years. They feel that their ob is essential to the Dumagats’ survival as a cultural minority. In conclusion, the researcher provides several recommendations for the regional office of NCIO. for the NCIP—DRT being the local government which concerns this study. for the field of Organizational Communication. and for future studies of work motivation as a whole. in its constant pursuit for knowledge. 2002-03-01T00:00:00Z http://dspace.cas.upm.edu.ph:8080/xmlui/handle/123456789/3569 The Effectiveness of the Department of Trade Consumer and Industries’ Education Campaigns: Perceptions of National Federation of Women’s Clubs Members Buendia, Patricia People need to make decisions everyday. As consumers, they face daily the varied, numerous and overwhelming choices offered by today’s market. The influx of advertisements through mass media makes it even more difficult for them to choose. As such, there is a need to equip the public with the practical knowledge of how to make wise buying decisions. The facilitation of intelligent decision-making among consumers is the foremost goal of consumer education. Consumer education aims to protect and empower the consumer by informing consumers of their rights and responsibilities, providing them with better product and service knowledge and finally, heightening their awareness regarding consumer related issues and concerns. Consumer education here in the Philippines is handled and carried out by the Department of Trade and Industry (DTI). The issue of DTI’s effectiveness in performing its task of empowering the Filipino consumer through effective consumer education is dealt with in this research. This study also recognizes the need to establish definite communication criteria so as to determine whether the present implemented consumer” education campaigns of DTI are headed in the direction of realizing its set objectives. The main problem that this research attempts to answer is the extent of the effectiveness of DTI’s consumer education campaigns in influencing consumer behavior among the members of the National Federation of Women’s Clubs (NFWC). Specifically, this study aims to find out the nature of the two organizations involved, determine the consumer education campaigns of DTI for the Consumer Welfare Month of October 2001, and finally, gauge its communication effectiveness based on the perspective of the selected audience, the NF WC members. The researcher employed a combination of the descriptive and evaluative research designs for this study. Library and documentary research, two interviews, and a survey were used in gathering data for this research. The survey participants were comprised of a total of fifty seven (57) NFWC members, majority of which are parents and teachers. Moreover, key informants were interviewed from both DTI and NFWC. The gathered data were interpreted applying the quantitative and qualitative statistical analysis. The Department of Trade and Industry is the lead government agency tasked to promote consumer welfare and protection. To achieve their goal of informing and educating the public regarding consumer issues and concerns, they conceptualize and implement various consumer education campaigns. For the Consumer Welfare Month of October 2001, which carried the theme “Consumer Empowerment through Critical Education,” DTI launched various print, television, and radio campaigns, among others, and organized events and activities for the mutual benefit of both businesses and consumers. Findings indicate that majority of the Survey participants were well aware of DTI’s 2001 consumer education campaigns. In fact, they were even able to indicate its general content, forms and the media employed. Moreover, the whole sample respondents were one in the opinion that the campaigns indeed enabled them to become better and well-informed consumers. The respondents also evaluated the campaign’s various information materials as satisfactory in terms of its communication effectiveness. Finally, results reveal that the respondents generally exhibited the characteristics of an intelligent consumer. Based on these findings it can be inferred that DTI’s consumer education campaigns for the consumer welfare month of October 2001 were successful because it met its objective of effectively informing and educating the public to become vigilant and intelligent consumers as verified in the positive perceptions and consequent consumer behavior of the members of NFWC. 2002-03-01T00:00:00Z http://dspace.cas.upm.edu.ph:8080/xmlui/handle/123456789/3550 Dominant Communications Style Tendencies of the Employees of PLDT Makati Operator Services Center Based on their Physique and Temperament Carabeo, Jennifer G. Different factors cause people to have various personalities. They are often affected not only by how they perceive themselves, but also by how they perceive other people. They are influenced by how they look and how they behave. Because of the difference in their perception, their way of interacting to others is thus affected as well. The connection of the looks, behavior, and way of interaction, triggered the researcher of this study to describe the connection of the three. She encountered a literature on the Body Type theory that relates physique to temperament by William Sheldon, and the concept of the Communication Styles by Joseph Luft and Harry Ingham (Johari Window) as developed by Chery! Hamilton. The body types or physiques according to Sheldon are Endomorphy (round and fat), Mesomorphy (muscular and large-boned), and Ectomorphy (frail and small-boned). The temperaments she associated to each physique are Visceretonia (sociable and friendly), Somatotonia (active and argumanetative), and Cerebrotonia (nervous and shy) respectively. The communication style tendencies described by Hamilton are the open, blind, hidden, and closed styles. The open communicators tend to use both disclosure and feedback and are equally interested in people’s need and company productivity. Blind communicators do not ask for feedback from others and they tend to overuse disclosure. Hidden communicators are called “hidden” because they hide their opinions, feelings, and knowledge from others. Lastly, closed communicators seek very little feedback from others and disclose very little to others. The researcher adopted the questionnaires from these proponents in order to elicit information from employees of PLDT Makati Operator Services Center whom she chose as her respondents because of their interaction to different kinds of people as well as to their co-workers and superiors. She administered the data gathering through convenience sampling. She aimed to describe how the respondents are distributed among physique and temperament and tried to verify if the Body Type theory held true to them. She also described the two most dominant communication styles for each physique-temperament pair. The most dominant is what they use when things are going well. The second most dominant style is the one they use under stress. Most of the respondents are endomorphs and visceretonic. The least of them are ectomorphs and cerebrotonic. 66% of them have matching physique and temperament as how Sheldon established. They are the ones studied for the communication style. For the endomorphy-visceretonia pair, the most of them open communicators. This was also the result for the mesomorphy-somatotonia pair. As for the ectomorphy-cerebrotonia pair, the most of them are closed communicators. 2004-03-01T00:00:00Z http://dspace.cas.upm.edu.ph:8080/xmlui/handle/123456789/3548 The Effect of Leadership Style and Cohesiveness on Group Decision Making Mabini, Christine Anne B. The general objective of this research was to determine the effects of leadership style and cohesiveness on group decision making. Specifically, the study intended to: 1. determine whether leadership style will influence the number of suggested solutions in a group decision making process. 2. determine whether leadership style will influence the number of emergent facts in a group decision making process. 3. identify any significant relationship between leadership style and group cohesiveness that affects the number of suggested solutions in a group decision making process. 4. identify any significant relationship between leadership style and group cohesiveness that affects the number of emergent facts in a group decision making process. 5. identify the effects of leadership style on the substantive, procedural and interpersonal considerations in a group decision making process. The Posttest-Only Two-Group Randomized Experimental Design was utilized for the study. The experimental sessions were conducted with eight groups, each composed of five members of the Executive Board of a UPMCAS-based organization. The groups were placed in a standardized setting and were instructed to come up with a solution to a particular problem. The discussions were analyzed quantitatively and qualitatively with leadership style (i.e. Open Leadership Style and Closed Leadership Style) as the independent variable, cohesiveness as a moderator variable and the number of suggested solutions, number of emergent facts and substantive, procedural and interpersonal considerations as dependent variables. To determine the effect of leadership style on the number of suggested solutions, an independent t-test was used to compare the mean number of suggested solutions of the open and closed groups. An independent t-test was likewise used to determine the effect of leadership style on the mean number of emergent facts. A scatter plot with a linear trend line was generated to determine if there is a significant relationship between leadership style and cohesiveness that affects the number of suggested solutions and emergent facts. The experimental sessions were reviewed and substantive, procedural and interpersonal considerations were particularly observed for qualitative analysis. The results proved that groups with open leaders generate more solutions and emergent facts than groups with closed leaders, although the difference between the means does not reach levels of statistical significance. Also based on the findings, leadership style and cohesiveness interact to cause a decrease in the number of suggested solutions as cohesiveness ratings increase in groups with open leadership style, while the number of proposed alternatives increases as cohesiveness ratings increase in groups with closed leadership style. On the other hand, information shared increases as cohesiveness increases, regardless of leadership style. Lastly, leadership style appears to have no significant effect on the substantive, procedural and interpersonal considerations of group decision making. 2004-03-01T00:00:00Z