Expectation and Satisfaction Levels Among Students Trainees of ABS-CBN Publishing, Inc.

Abstract

Human resources is considered one of the most important entities in any organization. Without people an organization will not be able to function positively. They are those that help in the continuous operation of all other entities of an organization such as materials and technologies. This is the reason why organizations are addressing the needs of their workforce to keep them satisfied and working efficiently. Trainings and other corporate activities are what workers need to help them achieve these. Trainings given to workers of the organizations include activities that would teach them in performing their tasks more efficiently. However in recent times organizations do not only employ trainings to their own employees but to their potential employees as well, such as in the students. On-the-Job Training (OJT) offered by different organizations is one obvious activity of this trend. ABS-CBN Publishing, Inc. is one of the many organizations today that saw the potential of training the students. This study on Expectation and Satisfaction Levels Among Student Trainees of ABS-CBN Publishing, Inc. aims to find out the levels of expectation of student trainees and their perceived level of satisfaction and the limitations of the training program offered by the said company. By considering the expectation and satisfaction levels of student trainees the company will be able to determine whether their training program is sufficient in meeting the needs of their student trainees. 7 Respondents of this study were limited to the student trainees of ABSCBN Publishing, Inc, who worked from June to October 2004 in different departments. Only six, out of fifteen, agreed to be respondents for this study. Data gathered and analysis of the expectation and satisfaction levels therefore were only limited to these six respondents. An individual interview of each respondent were conducted to elicit expectation and satisfaction levels of student trainees of ABS-CBN Publishing, Inc.'s training program. The interview schedule consists of thirteen questions divided into three parts. Each of the parts had questions regarding the student trainees’ expectations, satisfaction levels, and the limitations of the training program. All of the information were from the student trainees and none from the employees or the management. The student trainees’ expectation and satisfaction levels were analyzed in the areas of the trainers’ supervision, workplace, task assignments, and the training procedure. Information gathered from the interview showed that student trainees generally were satisfied with the training they were given and that their expectations were met. However, even if they were satisfied they saw some limitations of the training program. Their first concern was that, student trainees should be placed in departments where their qualifications a"e appropriate. The orientation consisted of the rules and regulations and the guidelines of the training program, however respondents saw that orientation on different departments and their individual functions are important to be discussed. This way Student trainees know why such department is present as well as its essence. Respondents also saw the tour as important part of the program because trainees need to be acquainted not only with the different departments but with the whole company as well. A lecture on the what, why, and how of the tasks assignments are essential for trainees to know the importance of what they are doing and for them to perform efficiently. A healthy working relationship not only to their direct supervisors but to other employees of the company are crucial in facilitating a harmonious working environment for the trainees and for them to easily learn the tasks assigned to them. Verbal appreciation when they have. performed their tasks well are not enough compensation but monetary reward should be given. This is because respondents noticed that not all of the student trainees can afford to pay for their fare and buy themselves food. They at least need allowance to sustain themselves while working in the company. Lastly, the workplace should have enough space for the trainees to work on and to move around. Respondents said that they were given limited space that made them feel uncomfortable in doing their tasks. It is important to inquire about the expectations and satisfaction levels of the student trainees to determine whether what the training program should include. By meeting the expectations of the student trainees, at the end of the training program, organizations are sure that they have satisfied them and that resources such as money, time, and effort are maximized. This way organizations prevent themselves from spending resources in activities that are not cost-effective and would only go into waste.